LAST UPDATED · 17 OCTOBER 2026

Privacy policy

Suntiago Energy Solutions respects your privacy. This page explains what information may be handled when you visit our website or contact us about solar power, battery backup or technical services.

Information you choose to share

This website does not contain an enquiry form or customer account. If you contact us through WhatsApp, telephone or Instagram, you may choose to share your name, contact details, property location, electricity bills, appliance requirements, photographs or other project information. We use that information only to respond to your enquiry, assess your needs, prepare a proposal and provide the requested service.

Website operation

The website may process basic technical information required to deliver pages securely, such as an IP address, browser type, requested URL and request time. Our hosting provider may retain security and access logs for operational purposes. We do not use advertising trackers or remarketing on this website.

Optional analytics and cookies

If you accept analytics, we load Google Analytics 4 to measure page visits, broad traffic sources, approximate locations, device information and clicks on WhatsApp or telephone links. A click is not a confirmed enquiry. Google processes technical request information, including your IP address, to provide the service. We do not send enquiry messages, phone numbers or email addresses as analytics event data. Advertising personalisation and Google Signals are disabled.

Analytics is blocked until you accept. You can reject it without affecting the website, or withdraw consent using Cookie settings at the bottom of any page. Withdrawing stops further analytics collection and removes the Google Analytics cookies accessible to this website; it does not erase information already processed by Google. We remove query strings and fragments from the page address sent to Analytics and send only the referring site’s origin.

We store your consent choice in your browser for up to 180 days. If accepted, Google Analytics may set _ga and _ga_* cookies, configured for up to 180 days. Google may process analytics information outside Costa Rica. See Google’s privacy policy and how Google uses information from partner sites.

We also use Google Search Console to understand aggregate search performance. Search Console does not install analytics cookies on this website.

External services

Links to WhatsApp and Instagram take you to services operated by third parties. Their own privacy policies and account settings apply after you follow those links. We do not control how those services process information.

Sharing and retention

We do not sell personal information. Information may be shared with suppliers, installers or professional advisers only when reasonably necessary to assess or deliver a project, comply with the law or protect legitimate business interests. We retain enquiry and project information only for as long as it is reasonably needed for those purposes.

Your choices

You may ask what personal information we hold about you or request a correction or deletion, subject to any legal or contractual retention requirement. Contact Suntiago Energy by WhatsApp or telephone at +506 8961-9745.